Many patients and families face uncertain nursing home standards when searching for a long-term care facility. To file a complaint online please visit our Complaints page.
CMS NURSING HOME COMPARE REPORTS FREE
The toll free number for registering complaints is 1-80. The Department of Health, as state licensing agency and State Survey Agency for CMS, conducts both routine and special inspections of health care facilities. The agency is also responsible for tracking facilities that have a high probability of nursing home abuse and neglect, and taking appropriate actions against those facilities, such as denying medicare reimbursements. Investigation of a complaint in a nursing home/facility is completed by surveyors after receiving the written documentation from the Ohio Department of Health complaint unit located in Columbus, Ohio. The report comes about a year after the GAO found that data collected by CMS made it unclear whether nursing homes are actually improving and getting safer, or whether there are problems with data collection which prevents all of the problems from being accurately reported.ĬMS is responsible for the monitoring nursing homes as part of reimbursement for care provided to millions of Americans. “However, in the absence of an established process to evaluate and prioritize implementation of improvements, CMS cannot ensure that it is fully meeting its goal for the website.” In addition, under federal internal control standards, management should address identified program deficiencies on a timely basis and evaluate appropriate actions for improvement,” the GAO report states. “CMS has stated the goal for its Nursing Home Compare website as assisting consumers in finding and comparing information about nursing home quality. The report indicated that CMS used a “fragmented” approach, which worked well early on, but has become more difficult as the website became more complex.
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The GAO also found problems with how CMS updates its Nursing Home Compare website, including how to prioritize recommended changes and assessing the effectiveness of its improvements. The Department of Health and Human Services, which oversees CMS, agreed with all of the recommendations, except the one which called for the ratings to compare at the national level, instead of at the state level, saying that it was currently not feasible. It calls for CMS to make the website more user-friendly to make the rating system comparable on a national level, instead of just a state level to add customer satisfaction information and better, and prominently, explain how the ratings are calculated, how each different component is weighted, and how they compare nationally. The GAO report includes four major recommendations.
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